YOUR ONE STOP LASH SHOP

Our Affiliate Trainer Programme is designed for professionals like you, committed to providing students with the best start in their careers. Empower your students with our top-tier kits and comprehensive educational materials. Our kits include everything found in 'The Essentials' kit, allowing you the flexibility to add your own disposables (such as under eye pads and mascara wands) to suit your course delivery. We also provide a detailed take-home manual that serves as a class plan, guiding you through each essential topic before moving on to practical sessions. Additionally, we supply client record forms and aftercare sheets for your students, ensuring they have all the necessary tools to succeed. We offer these kits at a discounted rate for trainers who uphold the integrity of our brand by delivering high-quality training. If you are interested in becoming an affiliated trainer, please email us at hello@alunalash.co.uk.

RETURNS, REFUNDS AND REPLACEMENTS You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item(s). If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to hello@alunalash.co.uk to discuss any specifics and receive further instructions. Unwanted returned items can be refunded, or exchanged for an alternative item. Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item. RETURNS The customer must contact Aluna prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted. The customer is responsible for any and all return fees incurred when posting items back to Aluna Lash will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service. No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option. REFUNDS Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used. Refunds will be processed only when the returned items have been received and checked, and may then take up to 10 business days to reach your account, depending on your bank. When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded. EXCHANGES If you wish to exchange an item, the regular rules of the return policy apply. In the event that an exchange item costs less than the original, Aluna will either refund the difference, or offer store credit for the difference. If an exchanged item costs more than the original item, Aluna reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of Aluna. Replacements In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact us and we will be happy to assist you in rectifying the issue. In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer.